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Our Products and Tools

At Maid In Town, we prioritize the well-being of people and the planet. That’s why we use biodegradable, non-toxic products in every aspect of our cleaning practices.

We train our team to the highest standards and equip them with professional-grade, eco-conscious tools—ensuring consistent results while keeping your home safe, cared for, and beautifully clean.

Tools and Equipment:

At Maid In Town, we prioritize the well-being of people and the planet. That’s why we use biodegradable, non-toxic products and thoughtful tools in every aspect of our cleaning practices.

We work with professional, high-quality tools designed to deliver consistent results while keeping your home safe, cared for, and beautifully clean.

Cleaning Equipment We Use:

Cleaning Equipment We Use:
• Oreck Commercial XL Vacuum Cleaner
• Hoover Commercial PORTAPOWER
• Industrial Microfiber Spray Mop

Cleaning Tools We Use:

Cleaning Tools:
• Norwex EnviroCloth
• Norwex Window Cloth
• Norwex Dusting Mitt
• Norwex Bathroom Scrub Mitt
• Reusable cotton cloths
• Scrubbing brushes
• Radiator cleaning tool
• High dusting equipment
• Eco-friendly microfiber cloths for precision detailing

Core Ingredients We Use:

• Cleaning vinegar
• Baking soda
• Distilled water
• High-grade essential oils

Essential Oils We Trust:

Lemon, clove, cinnamon bark, eucalyptus, rosemary, lime, lavender, and Thieves® blend.

Certified Products Partners:

We also supplement our cleanings with select products from trusted eco-conscious brands, including Bon Ami®, Dr. Bronner’s®, and Biokleen®.

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FAQs

We prefer customers to be away during cleaning. If you stay home, please remain in an area the team won’t be cleaning. This ensures our team can work efficiently

  • We aim for consistency, but factors like illness, vacations, and rescheduling can lead to changes. We assign two familiar supervisors to become “regulars” for your home.
  • Your customer file is regularly updated to ensure accuracy. Our goal is to deliver a consistent experience.
  • Once you have regular appointments, the scheduled time will remain consistent. We provide an arrival window, and your team may arrive up to an hour before or after the scheduled time.

The duration depends on the total cleaning hours required. We calculate this by dividing the total hours by the number of cleaners. For example, if your job is estimated at 6 hours, a team of 2 will complete it in 3 hours (2 people x 3 hours = 6 hours). Similarly, a team of 3 will finish in 2 hours (3 people x 2 hours = 6 hours).

We avoid toxic environments. As residential and commercial cleaners, not a HAZMAT or crime-scene service, we do not clean: 

  • Bodily fluids/human waste 
  • Insect-infested areas 
  • Animal waste 
  • Litter boxes 
  • Diaper Genies 
  • Deep carpet cleaning 
  • Full window cleaning, especially exteriors 
  • Large organizational jobs 
  • Laundry 
  • Areas where smoking occurs inside 
  • Beyond 2-step ladder reach 
  • Metal Venetian blinds 
  • Oven interiors 
  • Suspended glass or heavy items (e.g., chandeliers) 
  • Moving heavy furniture 

Tipping is not obligatory, but always appreciated. If you feel the service merits a tip, it’s a kind gesture. Our team values your generosity, but tipping is never expected.

Yes, we do! Our gift cards are available in any amount beyond our 2-hour minimum. They’re perfect for new homeowners, parents, or anyone experiencing major life changes. You can purchase them on our website. Just ensure the recipient is within our service area. 

Yes. We only use biodegradable, non-toxic products that are safe for kids and pets. Our core cleaning kit includes vinegar, baking soda, distilled water, and high-grade essential oils like lemon, lavender, and eucalyptus.

We also use select products from trusted eco-conscious brands such as Dr. Bronner’s, Bon Ami, and Biokleen. We avoid harsh chemicals to protect both your home and the planet. 

In addition, we implement several waste reduction tactics:

  • Removing disposable products from our cleaning materials.
  • Reusing containers and reducing paper waste.
  • Using cloth towels and reusable bags.
  • Planning efficient driving routes.
  • Supporting local green businesses.
  • We prioritize sustainability in all aspects of our cleaning.

Rates vary based on a few key factors:
• Size and layout of your home
• Cleaning frequency (weekly, bi-weekly, every 4 or 6 weeks)
• Household activity—kids,and pets

Our pricing reflects our premium quality and the use of eco-conscious, family-safe products.

Service Policies

We understand that unexpected situations can come up and sometimes plans need to change. Our goal is to handle cancellations in a fair and consistent way for both our clients and our cleaning team.

Important Reminders:

  • Please give us at least 24 hours’ notice if you need to cancel or move your cleaning appointment.
  • If you can, we encourage you to reschedule instead of cancelling your service completely.
  • If you’re unable to reschedule and don’t provide 24 hours’ notice, the full cleaning fee will still apply.
  • We know emergencies happen — if giving 24 hours’ notice isn’t possible, we’ll do our best to accommodate a new date for your cleaning.

To cancel or reschedule, please reach out to our Client Support Team.

  • While we aim for perfection, mistakes can happen. Please report any issues via email for improvements. 
  • For missed areas, we offer a free follow-up if notified within 36 hours. We might also allocate extra time in future appointments if needed. 
  • We handle concerns with care, using feedback to find the best solutions.

Our team carefully handles countless items while cleaning, but occasionally, accidents can happen, and something may get damaged. 

If you have any belongings that are particularly valuable, either financially or sentimentally, we strongly encourage you to inform our cleaning team upon arrival. Whenever possible, we prefer to avoid handling these items and will mark them as “do not touch” in your customer file. Examples include heirlooms, inherited items, irreplaceable artwork, sentimental pieces, and high-value objects. 

For other damaged or broken items, we offer several forms of compensation: 

  • Direct replacement: If the exact make and model of the item are available, we can replace it with an identical or equivalent version that can be found in-store or online. 
  • Cleaning service credit: If we can determine the item’s value, we can offer an equivalent amount of free cleaning to compensate for the loss. 
  • Monetary reimbursement: If necessary, we can provide financial compensation for the broken item based on its assessed value. 

Additionally, if the damage causes significant inconvenience, we may offer future discounts as a goodwill gesture. Our goal is to handle your belongings with care and provide fair resolutions in the rare event of an accident. 

We welcome all types of feedback about our business and team. While we strive to provide flawless service, we acknowledge that sometimes we may fall short, while other times we exceed expectations. Your input is invaluable, and we encourage you to share your experience whenever you feel the need. 

Your satisfaction is important to us, and we believe that growth comes from actively listening and making improvements based on customer feedback. We are always open to suggestions and regularly implement ideas from both clients and employees that help enhance our services. 

If you have any feedback, please reach out to your supervisor directly or use the “Contact Us” form. We make sure to communicate constructive feedback to our cleaning teams to support their development and continuously improve our service quality.

  • For everyone’s safety, we may declare a “snow day” if conditions are severe, especially in the morning. Our cleaning teams won’t operate on snow days, and appointments will be rescheduled or canceled without a fee. 
  • Please keep pathways to your home clear of snow and ice. If pathways are unsafe, our team may skip the appointment, and a cancellation fee may apply. 
  • Maintain indoor warmth during winter. If the indoor temperature is too low, we may need to leave, and a fee may be charged for “inaccessible” conditions. 
  • If you have AC, please keep it on during our visit. If not, leave instructions. Homes above 85°F may not cool down enough for cleaning. 
  • Without AC, keep windows open and fans on. On hot days, the team may work slower and take more breaks. Homes over 85°F won’t be cleaned. Rescheduling due to high heat may incur a fee for “inaccessible” conditions. High heat and humidity can affect their ability to work safely.
  • Our cleaners won’t open closed doors, cabinets, or drawers without permission. For example, if trash needs to be taken out, please allow access to where liners are kept. 
  • We lock doors and windows after use. Alarms will be re-armed if disarmed. Keys from lockboxes will be returned, and spares will be stored securely. 
  • Teams won’t answer doors or accept deliveries without written permission. 
  • We only remove dust, dirt, and grime, and are insured against potential issues while working.

Smoking is prohibited in workplaces across Minnesota. Consequently, we do not clean homes where indoor smoking takes place.

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Our insurance agent can provide proof of coverage upon request. Please email or contact our office at (651) 390-1625 if you need this information.

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Monday – Saturday

8am – 6pm

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